ASSERTION AT WORK

We have probably all wished we had handled situations and people differently on occasion by being more assertive.

This 1 Day Course looks at how to communicate in a direct and effective manner, overcoming self-defeating behaviour and being able to say NO comfortably in a manner that demonstrates self-respect and respect for others.

We will explore how to develop a stronger influence over others, using constructive behaviours in the face of negative attitudes in a positive and appropriate communication style which is straightforward rather than aggressive or submissive.

Objectives

At the end of the course delegates will be able to

• Define what is meant by assertive, aggressive, submissive behaviour

• Recognise own styles and behaviours with associated strengths and liabilities

• Identify the role of rights and responsibilities in assertive behaviour

• Apply the concept of assertiveness to typical workplace situations:

    - Giving and receiving constructive feedback
    - Asking and refusing requests assertively
    - Handling difficult people, awkward situations and confrontation

Course designed for

Anyone who in the course of their work would benefit from developing this life skill in order to help them be more decisive and confident in the dealings and outcomes of their work with other people: people whose behaviour might be aggressive, manipulative or uncooperative.