ESSENTIAL COMMUNICATION SKILLS FOR
MANAGERS/SUPERVISORS

Being able to get your message across effectively is a hallmark of good management. Whether it is within the sphere of team briefing, counselling, negotiating or providing feedback, all require developed skills essential to maximise your organisation's efficiency.

This 1 Day Course explores the essential communication skills and techniques, including assertiveness training, required by all managers. Through examining the components of communication, delegates learn how to conduct team briefs, counsel others, provide feedback and how to successfully manage the negotiation process. The course is practically based focusing upon the identification, application and development of such techniques.

Objectives

At the end of the course delegates will be able to:

• Understand how we communicate:- including active listening techniques and non
   verbal skills and their effective application

• Plan, prepare and conduct a team briefing

• Understand the principles of assertive communication

• Conduct a negotiation

• Give effective feedback

Course designed for

All Managers, Supervisors and Team Leaders who wish to improve and develop their communication skills with a view to increasing their own and their teams performance.