QUALITY CUSTOMER CARE

This 1 Day Course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care. We will also explore how to deal with people professionally by enhancing interpersonal skills and customer care approach whether the customers in question are either internal or external.

Objectives

By the end of this workshop participants will be able to:

• Recognise who their customers are

• State the importance of effective customer care

• Understand the standards and procedures necessary to deliver effective
   customer care

• The importance of first impressions

• Developed the skills to communicate a supportive approach to customer
   care

• Understand situations that cause customers to become difficult

• Adapt approach to resolve customer problems

• Devise a personal improvement plan

Course designed for

Staff who deal with internal and external customers who wish to identify how to achieve high levels of Customer Care.