RECEPTION SKILLS COURSE

First impressions create lasting impressions.

A Receptionist is a Company’s ambassador and as such plays a vital role in establishing an organisation's professionalism and success.

Professionalism in creating that vital first impression.

Professionalism and confidence in the way you communicate with clients.

Professionalism in how you handle complaints and difficult situations.

This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.

Objectives

At the end of the course delegates will be able to:

• Identify the skills and qualities of an effective receptionist

• Identify the role and responsibilities of the receptionist

• Identify effective face to face and telephone communication skills

• Recognise the principles of effective complaints management

• Demonstrate the skills required to handle difficult clients

Course designed for

This course is designed for new or experienced reception staff who wish to update their skills and abilities in managing internal and external customers either over the telephone or face to face.