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Reception Skills Training Courses

Levels

Introduction

Identify the skills and qualities of an effective receptionist
Identify the role and responsibilities of the receptionist
Identify effective face to face and telephone communication skills
Recognise the principles of effective complaints management
Demonstrate the skills required to handle difficult clients More details..

Reception Skills Training Courses Introduction

First impressions create lasting impressions.

A Receptionist is a Company’s ambassador and as such plays a vital role in establishing an organisation's professionalism and success.

Professionalism in creating that vital first impression.

Professionalism and confidence in the way you communicate with clients.

Professionalism in how you handle complaints and difficult situations.

This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.

Objectives

At the end of the course delegates will be able to:

• Identify the skills and qualities of an effective receptionist
• Identify the role and responsibilities of the receptionist
• Identify effective face to face and telephone communication skills
• Recognise the principles of effective complaints management
• Demonstrate the skills required to handle difficult clients

Course designed for

This course is designed for new or experienced reception staff who wish to update their skills and abilities in managing internal and external customers either over the telephone or face to face.

Reception Skills Training Courses Pre-course Questionaire

Please assess each statement and select 'YES' if it lists a process you understand, if in doubt select 'NO'.

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Reception Skills Training Courses Pre-course Questionaire

Based on your answers, the most appropriate course for you would be:-

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Prices

One Company

£820.00

per day

At our Rotherham training suite
Up to 12 delegates
Lunch and refreshments provided
Option to tailor content

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On-site Training

£765.00

per day + travel costs

Training at your chosen location
Up to 12 delegates
Hands on exercises
Option to tailor content

Price Estimate

Scheduled Course

£215.00

per delegate, per day

At our Rotherham training suite
Equipped training room
Lunch and refreshments provided

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Price Estimate

AJ Training standard rate is £765.00 + VAT. *

This includes:

Up to 12 delegates
Hands on exercises
Option to tailor content

* Rate excludes travel expenses, for an approximate on site price please add your details below.

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All bookings will be invoiced and payment is due 10 Days before the course date.

Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice.

Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

All bookings will be charged at the advertised rates.

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All bookings will be invoiced and payment is due 10 Days before the course date.

Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice.

Should you require assistance or wish to book multiple courses
please call 01709 352307 or email info@ajtraining.net and we will be happy to help.

All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.

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There are currently no scheduled courses. Please fill out the details below and we would be happy to scheduled a course around your availability.

Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.

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Our experienced training team have designed each package from the ground up, to ensure it delivers on content and is simple to follow. We always include both video and exercises to help you along the way.

Each of our paid courses comes with our full support, if you get stuck, want to check your understanding or require any additional information, this is all part of the service and our team are here to help!

eLearning package per user @ £39.99 Plus VAT
12 months online access

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Buy now using the above PAYPAL links, once your payment is received we will email you your access details.

Business Packages

Although eLearning packages offer a great stand alone product we also offer anyone who attends a standard course the option of adding the complementing eLearning package for only £25.00.

For more information or multiuser access please :
Call : 01709 352307
Visit : Contact us page
Email : info@ajtraining.net

All trainer delivered courses include

Certificate of attendance
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Course notes

AJ Respond to all online bookings within 3 working hours, we will email you back to confirm prices, availability and content of the requested course.
Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.

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There are currently no active courses. Please call 01709 352307 or email info@ajtraining.net and we would be happy to schedule additional dates.

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Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

All bookings will be charged at the advertised rates. Prices quoted are per deletgate, per day.

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