This is a one day course that looks at methods of dealing with “awkward” people. It looks at communication, analyses delegates communication style, how to listen and keep calm, how to find out what the “problem” is how to be assertive and shows how to deal with aggressive people. OBJECTIVES At the end of the training, you should be able to: • Explain how to use communication to deal with difficult people • Understand the impact of words and body language on others • Know how to read body language signs in others • Know how to use your own body language positively to diffuse aggressive situations • Know how to use language, words and tone to control difficult situations • Understand the key steps of handling difficult people • Complete your own action plan for use in the field OVERVIEW • What is a “difficult” person • Types, styles and approaches • How we communicate • Language, words, tone • Body language • Using Transactional Analysis • Solving problems • Problem analysis • Dealing with aggressive situations • Diffusing difficult situations • Some examples and activities • Action plans All of the above content will contain activities and practical examples with full interactivity throughout the course.
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AJ Training standard rate is £765.00 + VAT. *
* Rate excludes travel expenses, for an approximate on site price please add your details below.
All bookings will be invoiced and payment is due 10 Days before the course date. Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice. Should you require assistance or wish to book multiple courses, please call 01709 352307 or email info@ajtraining.net, we will be happy to help. All bookings will be charged at the advertised rates.
All bookings will be invoiced and payment is due 10 Days before the course date. Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice. Should you require assistance or wish to book multiple courses please call 01709 352307 or email info@ajtraining.net and we will be happy to help. All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.
There are currently no scheduled courses. Please fill out the details below and we would be happy to scheduled a course around your availability. Should you require assistance or wish to book multiple courses, please call 01709 352307 or email info@ajtraining.net, we will be happy to help. All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.
Please complete the form below to enquire about one company / bespoke courses. All bookings will be charged at the advertised rates. The prices shown are per day and exclude VAT.
AJ Respond to all online bookings within 3 working hours, we will email you back to confirm prices, availability and content of the requested course. Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.
Our experienced training team have designed each package from the ground up, to ensure it delivers on content and is simple to follow. We always include both video and exercises to help you along the way.
Each of our paid courses comes with our full support, if you get stuck, want to check your understanding or require any additional information, this is all part of the service and our team are here to help!
eLearning package per user @ £39.99 Plus VAT 12 months online access
Although eLearning packages offer a great stand alone product we also offer anyone who attends a standard course the option of adding the complementing eLearning package for only £25.00. For more information or multiuser access please : Call : 01709 352307 Visit : Contact us page Email : info@ajtraining.net
£215.00 per delegate per day
Please complete the form below. If you have a date in mind please let us know by completing the "request date". We will be in touch shortly to discuss your training needs and proposed date for the scheduled course. Should you require assistance or wish to book multiple courses, please call 01709 352307 or email info@ajtraining.net, we will be happy to help. All bookings will be charged at the advertised rates. Prices quoted are per deletgate, per day.
Our course schedule covers the standard training for the coming months, if the dates or course you require is not listed then please call 01709 352307 or email info@ajtraining.net and we will happily schedule additional courses.
Thank you for your . If there is anything we can help with in the meantime, please call 01709 352307 or email: info@ajtraining.net.