Customer Care Training Courses

Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care. We will also explore how to deal with people professionally by enhancing interpersonal skills and customer care approach whether the customers in question are either internal or external.

AJ Training offer a range of hands on training courses and workshops delivered at our Rotherham training suite or on site at your location.

Levels

Introduction
Recognise who their customers are
State the importance of effective customer care
Understand the standards and procedures necessary to deliver effective customer care
The importance of first impressions
Developed the skills to communicate a supportive approach to customer care
Understand situations that cause customers to become difficult
Adapt approach to resolve customer problems
Devise a personal improvement plan

More details..



Prices

One Company
Course

£695.00

from our Rotherham training suite, on-site prices available on request.

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Scheduled
Course

£175.00

from our Rotherham training suite.

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Bespoke
Course

£745.00

from our Rotherham training suite, on-site prices available on request.

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All trainer delivered courses include

 

  • Course notes

  • Lunch and refreshments

  • Certificate of attendance

  • E-mail support

AJ Respond to all online bookings within 1 working hour, we will email you back to confirm prices, availability and content of the requested course.
Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.

AJ Scheduled Course List


Customer Care

Introduction

Date TBC

£175.00 per delegate per day

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 Please note scheduled courses are priced per delegate, per day and exclude VAT.

Our course schedule covers the standard training for the coming months, if the dates or course you require is not listed then please call 01709 352307 or email info@ajtraining.net and we will happily schedule additional courses.

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