The telephone is one of today’s essential Communication tools. Everyone creates an impression with both internal and external customers when using the telephone and customers who are dealt with professionally are more likely to remember you as their first choice of service provider. This 1 Day Course aims to provide delegates with the attitude skills and knowledge to use the telephone as effectively as possible when communicating with customers. It provides delegates with structure and best practice whilst also exploring effective communication with both internal and external customers. During the day delegates will also explore what makes customers complain or be ‘difficult’. Here we will look at empowering delegates with an understanding of what actually takes place when a customer complains, and a model to take away to help them manage complaining customers as effectively as possible, with a positive outcome for the business, themselves, and of course, the customer. • Identify how effective communication takes place • Recognise the importance of essential elements of communication and their impact when speaking with customers over the telephone • Identify key call standards, recognise their importance and manage these elements • Recognise how to manage difficult customers using a model which will help to achieve a positive outcome for both the delegate and the customer Course designed for This is course is designed for anyone who currently uses or will be using the telephone to communicate with both internal and external customers.
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AJ Training standard rate is £695.00 + VAT. *
* Rate excludes travel expenses, for an approximate on site price please add your details below.
All bookings will be invoiced and payment is due 10 Days before the course date. Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice. Should you require assistance or wish to book multiple courses, please call 01709 352307 or email info@ajtraining.net, we will be happy to help. All bookings will be charged at the advertised rates.
All bookings will be invoiced and payment is due 10 Days before the course date. Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice. Should you require assistance or wish to book multiple courses please call 01709 352307 or email info@ajtraining.net and we will be happy to help. All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.
There are currently no scheduled courses. Please fill out the details below and we would be happy to scheduled a course around your availability. Should you require assistance or wish to book multiple courses, please call 01709 352307 or email info@ajtraining.net, we will be happy to help. All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.
Please complete the form below to enquire about one company / bespoke courses. All bookings will be charged at the advertised rates. The prices shown are per day and exclude VAT.
Our experienced training team have designed each package from the ground up, to ensure it delivers on content and is simple to follow. We always include both video and exercises to help you along the way.
Each of our paid courses comes with our full support, if you get stuck, want to check your understanding or require any additional information, this is all part of the service and our team are here to help!
eLearning package per user @ £39.99 Plus VAT 12 months online access
Although eLearning packages offer a great stand alone product we also offer anyone who attends a standard course the option of adding the complementing eLearning package for only £25.00. For more information or multiuser access please : Call : 01709 352307 Visit : Contact us page Email : info@ajtraining.net
AJ Respond to all online bookings within 3 working hours, we will email you back to confirm prices, availability and content of the requested course. Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.
£195.00 per delegate per day
Please complete the form below. If you have a date in mind please let us know by completing the "request date". We will be in touch shortly to discuss your training needs and proposed date for the scheduled course. Should you require assistance or wish to book multiple courses, please call 01709 352307 or email info@ajtraining.net, we will be happy to help. All bookings will be charged at the advertised rates. Prices quoted are per deletgate, per day.
Thank you for your . If there is anything we can help with in the meantime, please call 01709 352307 or email: info@ajtraining.net.
Our course schedule covers the standard training for the coming months, if the dates or course you require is not listed then please call 01709 352307 or email info@ajtraining.net and we will happily schedule additional courses.