Telephone Skills Training Courses

The telephone is one of today’s essential Communication tools. Everyone creates an impression with both internal and external customers when using the telephone and customers who are dealt with professionally are more likely to remember you as their first choice of service provider.

AJ Training offer a range of hands on training courses and workshops delivered at our Rotherham training suite or on site at your location.

Levels

Introduction
Identify how effective communication takes place
Recognise the importance of essential elements of communication and their impact when speaking with customers over the telephone
Identify key call standards, recognise their importance and manage these elements
Recognise how to manage difficult customers using a model which will help to achieve a positive outcome for both the delegate and the customer

More details..



Prices

One Company

£745.00

per day
  • At our Rotherham training suite
  • Up to 12 delegates
  • Lunch and refreshments provided
  • Option to tailor content

Enquire Now

On-site Training

£695.00

per day + travel costs
  • Training at your chosen location
  • Up to 12 delegates
  • Hands on exercises
  • Option to tailor content

Price Estimate

Scheduled Course

£195.00

per delegate, per day
  • At our Rotherham training suite
  • Equipped training room
  • Lunch and refreshments provided
  • Free parking
 

All trainer delivered courses include

  • Certificate of attendance
  • e-Mail support
  • Course notes

AJ Respond to all online bookings within 1 working hour, we will email you back to confirm prices, availability and content of the requested course.
Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.

AJ Scheduled Course List



There are currently no active courses. Please call 01709 352307 or email info@ajtraining.net and we would be happy to schedule additional dates.