Home
Courses
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Office
- Microsoft Visio
- Microsoft Publisher
- All Courses
Book
GoExcel
Services
Contact
Clients

Telephone Skills Training Courses

Levels

Introduction

Identify how effective communication takes place
Recognise the importance of essential elements of communication and their impact when speaking with customers over the telephone
Identify key call standards, recognise their importance and manage these elements
Recognise how to manage difficult customers using a model which will help to achieve a positive outcome for both the delegate and the customer More details..

Telephone Skills Training Courses Introduction

The telephone is one of today’s essential Communication tools. Everyone creates an impression with both internal and external customers when using the telephone and customers who are dealt with professionally are more likely to remember you as their first choice of service provider.

This 1 Day Course aims to provide delegates with the attitude skills and knowledge to use the telephone as effectively as possible when communicating with customers. It provides delegates with structure and best practice whilst also exploring effective communication with both internal and external customers.

During the day delegates will also explore what makes customers complain or be ‘difficult’. Here we will look at empowering delegates with an understanding of what actually takes place when a customer complains, and a model to take away to help them manage complaining customers as effectively as possible, with a positive outcome for the business, themselves, and of course, the customer.

• Identify how effective communication takes place
• Recognise the importance of essential elements of communication and their impact when speaking with customers over the telephone
• Identify key call standards, recognise their importance and manage these elements
• Recognise how to manage difficult customers using a model which will help to achieve a positive outcome for both the delegate and the customer

Course designed for

This is course is designed for anyone who currently uses or will be using the telephone to communicate with both internal and external customers.

Telephone Skills Training Courses Pre-course Questionaire

Please assess each statement and select 'YES' if it lists a process you understand, if in doubt select 'NO'.

AJ Training - Level Selector Confirmation

Thanks , your score has been emailed to you.

If there is anything we can help with in the meantime, please call 01709 352307 or email: info@ajtraining.net.

Telephone Skills Training Courses Pre-course Questionaire

Based on your answers, the most appropriate course for you would be:-

text

Click here to see a list of scheduled courses.

Prices

One Company

£820.00

per day

At our Rotherham training suite
Up to 12 delegates
Lunch and refreshments provided
Option to tailor content

Enquire Now

On-site Training

£765.00

per day + travel costs

Training at your chosen location
Up to 12 delegates
Hands on exercises
Option to tailor content

Price Estimate

Scheduled Course

£215.00

per delegate, per day

At our Rotherham training suite
Equipped training room
Lunch and refreshments provided

Book Now

Price Estimate

AJ Training standard rate is £765.00 + VAT. *

This includes:

Up to 12 delegates
Hands on exercises
Option to tailor content

* Rate excludes travel expenses, for an approximate on site price please add your details below.

Get Quote


Name :
Company :
Telephone Number :
Email Address :
Confirm Email Address :

Request exact quotation

AJ Training - Booking Form

All bookings will be invoiced and payment is due 10 Days before the course date.

Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice.

Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

All bookings will be charged at the advertised rates.

Date Required :
Name :
Company :
Telephone Number :
Email Address :
Confirm Email Address :

Book Now

AJ Training - Schedule Course Booking

All bookings will be invoiced and payment is due 10 Days before the course date.

Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice.

Should you require assistance or wish to book multiple courses
please call 01709 352307 or email info@ajtraining.net and we will be happy to help.

All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.

Course :
Course Date :
Number of Places :
Name :
Company :
Telephone Number :
Email :
Confirm Email :

	Book Now

AJ Training - Schedule Course Booking

There are currently no scheduled courses. Please fill out the details below and we would be happy to scheduled a course around your availability.

Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.

Course :
Requested Date :
Number of Places :
Name :
Company :
Telephone Number :
Email :
Confirm Email :

	Book Now

AJ Training - Enquiry Form

Please complete the form below to enquire about one company / bespoke courses.

All bookings will be charged at the advertised rates. The prices shown are per day and exclude VAT.

Course :
Requested Date :
Name :
Company :
Telephone Number :
Email :
Confirm Email :

	Enquire Now

AJ Training - Elearning

Our experienced training team have designed each package from the ground up, to ensure it delivers on content and is simple to follow. We always include both video and exercises to help you along the way.

Each of our paid courses comes with our full support, if you get stuck, want to check your understanding or require any additional information, this is all part of the service and our team are here to help!

eLearning package per user @ £39.99 Plus VAT
12 months online access

Course
Excel Introduction
Excel Intermediate
Excel Advanced

Outlook All in One Covers all levels in one course


PowerPoint All in One Covers all levels in one course

Word Introduction
Word Intermediate
Word Advanced

Buy now using the above PAYPAL links, once your payment is received we will email you your access details.

Business Packages

Although eLearning packages offer a great stand alone product we also offer anyone who attends a standard course the option of adding the complementing eLearning package for only £25.00.

For more information or multiuser access please :
Call : 01709 352307
Visit : Contact us page
Email : info@ajtraining.net

All trainer delivered courses include

Certificate of attendance
e-Mail support
Course notes

AJ Respond to all online bookings within 3 working hours, we will email you back to confirm prices, availability and content of the requested course.
Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.

AJ Scheduled Course List

There are currently no active courses. Please call 01709 352307 or email info@ajtraining.net and we would be happy to schedule additional dates.

AJ Training - Booking Form

Number of Places :
Name :
Company :
Telephone Number :
Email :
Confirm Email :

	Book Now

AJ Training - Booking Form

Please complete the form below. If you have a date in mind please let us know by completing the "request date".

We will be in touch shortly to discuss your training needs and proposed date for the scheduled course.

Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

All bookings will be charged at the advertised rates. Prices quoted are per deletgate, per day.

Course :
Request Date :
Number of Places :
Name :
Company :
Telephone Number :
Email :
Confirm Email :

	Book Now

AJ Training - Booking Confirmation

Thank you for your .

If there is anything we can help with in the meantime, please call 01709 352307 or email: info@ajtraining.net.

Contact us

AJ Training
Phone: 01709 352307
Email: info@ajtraining.net
Professional IT services with a personal touch
Company Registered in England
Registered Number : 7535586
VAT Number : GB 109 9831 86
Privacy Policy

Additional Info

eLearning
Level Selector

Popular Courses

Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Access
Microsoft Powerpoint

AJ Training - Mailing Confirmation

Thank you for subscribing to our mailing list.

Your request is now being processed.

If there is anything we can help with in the meantime, please call 01709 352307 or email: info@ajtraining.net.

Microsoft Online Help

Microsoft Excel
Microsoft Access
Microsoft Outlook
Microsoft Project
Microsoft Word
Microsoft PowerPoint
Microsoft Publisher
Microsoft Visio

About us

We have been helping businesses since 2006, we are proud to have helped thousands of clients. Thanks to valued feedback and recommendations from our customers we are continuing to offer everything from the basics to advanced training to an ever increasing client base.

AJ Training National Training Site