Telephone Skills Training Courses

The telephone is one of today’s essential Communication tools. Everyone creates an impression with both internal and external customers when using the telephone and customers who are dealt with professionally are more likely to remember you as their first choice of service provider.

AJ Training offer a range of hands on training courses and workshops delivered at our Rotherham training suite or on site at your location.


Identify how effective communication takes place
Recognise the importance of essential elements of communication and their impact when speaking with customers over the telephone
Identify key call standards, recognise their importance and manage these elements
Recognise how to manage difficult customers using a model which will help to achieve a positive outcome for both the delegate and the customer

More details..


One Company


per day
  • At our Rotherham training suite
  • Up to 12 delegates
  • Lunch and refreshments provided
  • Option to tailor content

Enquire Now

On-site Training


per day + travel costs
  • Training at your chosen location
  • Up to 12 delegates
  • Hands on exercises
  • Option to tailor content

Price Estimate

Scheduled Course


per delegate, per day
  • At our Rotherham training suite
  • Equipped training room
  • Lunch and refreshments provided
  • Free parking

All trainer delivered courses include

  • Certificate of attendance
  • e-Mail support
  • Course notes

AJ Respond to all online bookings within 1 working hour, we will email you back to confirm prices, availability and content of the requested course.
Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.

AJ Scheduled Course List

Telephone Skills


Date TBC

£175.00 per delegate per day

Book Now

 Please note scheduled courses are priced per delegate, per day and exclude VAT.

Our course schedule covers the standard training for the coming months, if the dates or course you require is not listed then please call 01709 352307 or email and we will happily schedule additional courses.

Training Reviews