Handling Difficult Customers Training Courses

This is a one day course that looks at methods of dealing with “awkward” people. It looks at communication, analyses delegates communication style, how to listen and keep calm, how to find out what the “problem” is how to be assertive and shows how to deal with aggressive people.

AJ Training offer a range of hands on training courses and workshops delivered at our Rotherham training suite or on site at your location.


Explain how to use communication to deal with difficult people
Understand the impact of words and body language on others
Know how to read body language signs in others
Know how to use your own body language positively to diffuse aggressive situations
Know how to use language, words and tone to control difficult situations
Understand the key steps of handling difficult people
Complete your own action plan for use in the field
More details..


One Company


per day
  • At our Rotherham training suite
  • Up to 12 delegates
  • Lunch and refreshments provided
  • Option to tailor content

Enquire Now

On-site Training


per day + travel costs
  • Training at your chosen location
  • Up to 12 delegates
  • Hands on exercises
  • Option to tailor content

Price Estimate

Scheduled Course


per delegate, per day
  • At our Rotherham training suite
  • Equipped training room
  • Lunch and refreshments provided

All trainer delivered courses include

  • Certificate of attendance
  • e-Mail support
  • Course notes

AJ Respond to all online bookings within 3 working hours, we will email you back to confirm prices, availability and content of the requested course.
Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.

AJ Scheduled Course List

There are currently no active courses. Please call 01709 352307 or email info@ajtraining.net and we would be happy to schedule additional dates.